Business

Areas

Our main services are divided into three main business areas as shown here

Terms and Conditions

  1. Preamble
    • These terms and conditions were issued by the Company and have been approved by the TRC. The Company is entitled to amend the said terms and conditions, provided that the prior approval of the TRC is obtained in respect thereto. The said amendments shall come into force thirty (30) days after announcement in the media or by delivery of a written copy of such amendment to the Customer, unless the Customer objects, in writing, on the said amendments before the TRC or the Company prior to the expiration of the said (30) days period.
    • The terms and conditions are made in both Arabic and English languages, in case of any contradictions between them, the terms and conditions made in Arabic language shall prevail.
    • The Company shall provide the service to the Customer in accordance with the provisions of the License granted by the TRC to the Company.
    • The Company shall provide the service to the Customer in accordance with the provisions of the License granted by the TRC to the Company.
    • The Customer hereby acknowledges that, before signing this contract, he has read and understood the terms and conditions provided for herein. Accordingly, it has been accepted and approved.
    • The above preamble shall be deemed to form an integral part and shall be read in conjunction therewith.
  2. Definitions: Unless otherwise the context requires, the following terms shall have the following meanings:
    • “Telecommunications Law” means the Telecommunications Law (Law No. 13 of 1995) of Jordan, and its amendments.
    • “TRC” means the Telecommunications Regulatory Commission of Jordan.
    • “The Service” means access to the internet, which comprises a group of inter-networked computers. This term also include any value-add features that may added thereto by the the Company from time to time, provided that such service is provided in accordance with the License granted to the Company by the TRC.
    • “The Company” means Al Huzmah Al-Areadah for Telecommunications company, a company duly registered at the Ministry of Industry and Trade under the No. 372
    • “The Customer” means the natural or juridical person or the authorized signatory thereof, who, after reading and approving the standard terms and conditions provided for hereunder, has signed the subscription application form of the Service.
    • “The Subscription Contract” means the terms, conditions, subscription application form and any other attachments thereto, which governs the relationship between the parties, upon which the Customer will be provided by the Service.
    • “The Subscription Application Form of the Service” means the application attached with the contract, which includes the information related to the applicant and description of the required service and which will be completed by the customer to obtain the service.
    • “The Force Majeure” means the exceptional events that can not be predicated or prevented and upon its occurrence the performance of the obligations becomes impossible and the Company will not be able to meet its obligations provided for in the contract.
    • “The License” means the authorization granted by the TRC or the contract or the agreement signed by the TRC and a person to allow that person to establish, operate and manage a Public Telecommunications Network, or provide Public Telecommunications Services, or use Radio Frequencies pursuant to the provisions of the Telecommunications Law and the regulations issued pursuant thereto.
    • Effective Date: from the date of supplying the Customer with the service.
  3. Definitions: Unless otherwise the context requires, the following terms shall have the following meanings:
    • The Company shall exert its best efforts to provide high quality of service that enables the Customer benefit from using the service in accordance with the obligations provided for in the Company’s License.
    • The Company shall provide the service with the following parameters:
      • Availability = 99.7%
      • Committed Information Rate
    • The Company undertakes to repair any disruptions upon its occurrence, provided that it is made in accordance with the terms and obligations provided for in the License and within the reasonable duration.
    • The Company retains the right to utilize the infrastructure at all Customer premises to install additional links. The Company commits that such installations will not affect the quality of the service delivered to the Customer.
  4. The Company’s Undertakings:
    • The Company shall not be held liable, in any case, for any damage and/or liability and/or loss that may occur to the Customer as a result of the inability to use the service and/or the misuse of the service if it was caused by any event of Force Majeure.
    • The Company undertakes to ensure supplying the Customer with the service in accordance with the provisions of the License granted to the Company by the TRC.
    • The Company shall be obliged to keep confidential the information related to the Customer, and shall not disclose the said information unless authorized by the Customer or unless made upon the request of the security bodies, judicial bodies and/or upon the official request of the TRC.
    • The Company undertakes to exert its reasonable efforts to reconnect the service in case the occurrence of any technical malfunction, unforeseen circumstances, modifications or maintenance in respect thereto. Nothing in this contract can be construed as a declaration by the Company that the service and/or the network are free from defects.
    • The Company undertakes to compensate the Customer in case the provided service is disrupted or suspended by the Company or as a result thereof. The said compensation shall be in proportion with the duration of interruption and/or suspension, in case it was due to internal affairs (excluding the events where the service is suspended due to maintenance, modification or expansion of the network, provided that the Customer is informed in advance prior a reasonable period). The compensation shall be made as agreed between the parties, provided that it includes, but not limited to, refunding money, deductions, compensation of hours or additional capacity.
    • The Company undertakes to inform the Customer in writing with any changes that may occur to its address or telephone numbers, and in the manner it deems it appropriate.
  5. The Customer’s Undertakings:
    • The Customer undertakes to use the service through licensed equipment or equipment approved by the TRC in advance. If the Customer breaches such undertaking, then this will immediately result in it not being able to use the service.
    • The Customer or his authorized representative undertakes to inform the Company with any changes made on the information related to the subscription.
    • The Customer undertakes not to use or allow the usage of the service for any purpose that prejudice the security and public safety and/or morals or, in any manner, that violets the applicable laws and regulations.
    • The Customer undertakes to pay the service fees in accordance with the prices provided for hereunder and in the application form or any attachment therewith.
    • The Customer undertakes to promptly notify the Company and subsequently associate it with written complaint in case the terminal equipment and/or personal subscription information are lost or stolen, in order to enable the Company to take the necessary procedures in respect thereto.
  6. Prices, Charges and Payment Method:
    • Upon subscription in the service, the Customer shall pay the subscription fees, in addition to any additional services requested by him in accordance with the tariff determined by the Company pursuant to the attachment of this contract or the prices provided for in the application form.
    • Upon the signature of the contract, the Company reserves it right to ask for refundable deposit to be paid by the Customer against the services to be provided by the Company, provided that the said deposit shall not exceed, in any case, the amount of the expected invoice of the Customer for three months. The Company is entitled to use the deposit to cover any costs and/or fees which the Customer fails to pay.
    • In case the Customer terminates the contract for any reason, the Company, after deducting all the amounts owed by the Customer, shall refund the remaining balance of the deposits to the Customer within one month from the date of termination.
    • The Company shall provide the Customer with a detailed invoice which will be sent to the address specified in the application form. All the amounts owed by the Customer must be settled within 21 days from the date of receiving the invoice by the Customer. The invoice shall be deemed a notice to pay, provided that it explicitly indicates the same.
    • The records and books of the Company shall be considered as acceptable proof with regard to the amounts owed by the Customer, unless proved otherwise by the Customer.
    • The Company may not increase the prices and fees of its service unless the new prices are published in two local newspapers at least one month before the said increase, provided that such increase does not exceed the ones established in the License or the instructions and decisions issued by the TRC in respect thereto. In all cases, the Company shall inform the TRC with any changes to the said fees and prices.
    • The Customer shall pay all fees and taxes due to the Governmental entities in Jordan and imposed on the service, the Company shall collect the same on behalf of the said authorities.
  7. Term and Termination:
    • This Contract shall come into force from the date of supplying the Customer with the service, provided that the Customer signs the subscription contract and the subscription application form by the Customer.
    • Subscription period will commence from the date of supplying the Customer with the service.
    • This contract will be automatically renewed for similar period, unless the Customer sends a notice of termination to the Company 30 days prior to the expiry of its term.
  8. Service Suspension: The Company is entitled to wholly or partially suspend the service in the following cases:
    • In the event of technical interruption, modification or maintenance to the system, the service can be suspended temporarily, provided that the Customer is informed with the same in advance and the service is reconnected as soon as possible without paying any reconnection fees.
    • The service can be suspended temporarily upon the request of the Customer, provided that he informs the Company in writing and settle all his financial obligations owed by him as agreed upon between the parties.
    • The service can be permanently suspended for security purposes and public safety requirements, or if the service is used or allowed to be used in fraudulently manner or in a manner prejudice to the public order.
    • The Company is entitled to stop or suspend immediately the service, either wholly or partially, upon the request of the security and judicial bodies or upon the request of the TRC. In this case, the Company shall not be held liable for any compensation.
  9. Termination of service by the Company:
    • The Company is entitled to terminate and rescind this contract without issuing any warning or notice to the Customer in the following events:
      • Upon the death of the Customer, in case the Customer is an individual, or, upon the bankruptcy of the Customer, in case the Customer is a company, unless otherwise agreed upon between the parties.
      • Upon the bankruptcy or liquidation of the Company, or in case the License granted to the Company is cancelled, for any reason, by the TRC or its successors. In the event of voluntary liquidation, the Company shall inform its customers with its liquidation decision.
      • If the Customer breaches any provision of the Subscription Contract and/or violates the provisions of the applicable Telecommunications Law, and fails to rectify its status within two weeks from being notified in respect thereto.
      • If the Customer fails to pay the due invoices after the lapse of 21 days from the date of receiving the same.
    • The Company is entitled to rescind the contract if it becomes aware that the information submitted by the Customer is incorrect, misleading and/or fraudulent, and the Customer fails to rectify its status within one week from being notified in writing by the Company in respect thereto.
  10. Termination of service by the Customer
    • The Customer is entitled to terminate this contract, by sending a notice of termination to the Company 30 days prior to the contract’s expiry date, provided that all due financial obligations are settled and paid by the Customer.
  11. Force Majeure:
    • The performance of the obligations provided for in this Contract shall be suspended if it is caused by Force Majeure.
    • If an occurrence of Force Majeure shall continue more than three months, this contract shall be automatically terminated.
  12. Complaints, Dispute Resolution and Governing Law:
    • The Company shall allocate an e-mail address of (support@blink.jo) for the complaints and customers care services, in addition to direct telephone number to receive any complaints on (+962 (6) 3000203). The Company shall review the complaints and respond thereupon as soon as possible. In the event that any financial claim or problems related to the level of service are established, then the Company shall, as soon as possible, take the required procedures to refund the amounts subject to mistakes in the invoices within a period not exceeding one month from the date of the complaint’s submission. Also, the Company shall receive the complaint(s) submitted by the Customer, whereby the designated person or relevant department at the Company shall work on solving the same as soon as possible.
    • This contract and its annexes shall be governed by the applicable laws of the Hashemite Kingdom of Jordan. The courts of Jordan shall have jurisdiction and competence to hear and settle any dispute or difference arising out of the implementation or interpretation of any term or conditions provided for in this contract. The Customer is entitled to refer any dispute related to the level of service and/or any dispute or difference related to the terms and conditions of this contract to the TRC.
    • The Company shall be obliged to solve all the complaints addressed to it by the Customer, provided the rights of the parties provided for in this contract are observed.
  13. Notices:
    • Each notice made by any party of this contract shall have effect if made in writing and delivered to the official addresses mentioned in the application form.
    • Each notice mentioned above shall be deemed to have been received if delivered personally, at the time of delivery, and in case of fax or e-mail, it shall be deemed to have been received on the seventh business day following the date of transmission.
  14. Confidentiality:
    • All information which is exchanged between the parties under this Agreement or during the negotiations, shall be and remain confidential and shall not be disclosed to any third party or used for purposes other than to execute this Agreement.
  15. Miscellaneous:
    • Neither Party may use the other's name, trademark, trade names or other proprietary identifying symbols without the prior written approval of the other party.
    • The Customer may not assign any of its rights and obligations to another party without first obtaining the Company’s prior written consent.
    • Any disputes arising between the Parties regarding the implementation or interpretation of this Agreement, the parties hereto shall attempt, in good faith, to reach a mutual Agreed solution. Otherwise, either party may resort to the TRC and or sequentially the Courts of Amman-Jordan.
    • Clause 14 shall survive termination of this Agreement.